NAIS is committed to excellent customer service. We will return most calls and e-mails within 24 hours. Please use the e-mail addresses below to ensure a prompt and accurate response, and include a detailed subject line. Also, please include a contact phone number in your e-mail.

statsonlinehelp@nais.org
If you are experiencing any difficulties with StatsOnline, please send an e-mail to statsonlinehelp@nais.org. Please include your name, title, school, city, and state in your inquiry.

careercenterhelp@nais.org
Remember to check our Frequently Asked Questions site for the Career Center to see if your question can be answered there. If you need further assistance using the Career Center, please send an e-mail to careercenterhelp@nais.org.

democenterhelp@nais.org
If you are experiencing any difficulties with the Demographic Center, please send an e-mail to democenterhelp@nais.org. In your message, do not forget to include your personal information (name, title, school, city, and state), and a detail description of your issue. If you have login problems, remember that this tool is available exclusively to staff from NAIS member schools. Please, make sure that your school is an NAIS member first, otherwise, send a message to login@nais.org.

surveybuilderhelp@nais.org
Through Independent School SurveyBuilder, you can access tested survey tools to collect information from your constituents and evaluate your progress.  To buy any of the NAIS-approved standard survey templates, go to the NAIS Bookstore and under product type select "survey."  You can then buy any of the currently available surveys: parent satisfaction, college-age alumni survey, head of school evaluation, and board-self assessment.  If you have any questions on the surveys, please send an email to surveybuilderhelp@nais.org.  For basic inquiries, please e-mail info@nais.org.

sssfinancialaid@ets.org
If you are a parent seeking help completing a Parents' Financial Statement for SSS, or would like to check the status of its processing, or have other questions related to completing the SSS financial aid application, please send an email to sssfinancialaid@ets.org.  If you are experiencing difficulties using the PFS Online, please send an email to sssfinancialaid@ets.org. In your message, do not forget to include your name, type of computer (Mac, PC, etc), operating system (Vista, Windows XP, etc. ) and browser (Internet Explorer, Safari, Firefox, etc.) and a detailed description of your issue.

fahelp@nais.org
If you are a parent seeking help with understanding the financial aid process in general or a school administrator seeking guidance on policy-related matters in financial aid management, please send an email to fahelp@nais.org.  If you're either a parent or school administrator with comments or suggestions on improving the SSS services we offer, please send an email to fahelp@nais.org.

info@nais.org
Do you have a general question about NAIS, conferences, or publications? Are you having problems finding a document online? For basic inquiries, please e-mail info@nais.org.

login@nais.org
Are you having login problems? Did the Reset My Password page not work for you? If you need additional help signing in to the NAIS website, please send a detailed message to login@nais.org.

membership@nais.org
NAIS always welcomes feedback from its users.  Please send any membership inquiries, compliments or complaints to membership@nais.org.

webmaster@nais.org
Are you having difficulties that are not addressed in our Technical Frequently Asked Questions? Did you find a broken link on our site? Send technical inquiries about the web site to webmaster@nais.org.

Publications
If you have questions regarding your publications order, please contact our Publications Department at 1-800-793-6701.

Phone: (202) 973-9700
If you would like to speak to a member of the NAIS staff, please call this number.

Fax: (202) 973-9790
You may fax documents to NAIS at this number. Please indicate to whom you are sending the document with "Attention:".