NAIS is committed to excellent customer service. We will return most calls and e-mails within 24 hours. Please use the e-mail addresses below to ensure a prompt and accurate response, and include a detailed subject line. Also, please include a contact phone number in your e-mail.

StatsOnline
If you are experiencing any difficulties with StatsOnline, for assistance please click here.

Career Center
Remember to check our Frequently Asked Questions site for the Career Center to see if your question can be answered there. If you need further assistance using the Career Center, please click here.

Demographic Center
If you are experiencing any difficulties with the Demographic Center, please send click here. If you have login problems, remember that this tool is available exclusively to staff from NAIS member schools. Please, make sure that your school is an NAIS member first, otherwise, click here.

Survey Center
Through Independent School Survey Center, you can access tested survey tools to collect information from your constituents and evaluate your progress.  To buy any of the NAIS-approved standard survey templates, go to the NAIS Bookstore and under product type select "survey."  You can then buy any of the currently available surveys: parent satisfaction, college-age alumni survey, head of school evaluation, and board-self assessment.  If you have any questions on the surveys, please click here.  

SSS By NAIS
Parents: for assistance with financial aid, please click here.
Schools: for assistance with subscription, Comp*Assist Online and policy matters, please click here.

Information
Do you have a general question about NAIS, conferences, or publications? Are you having problems finding a document online? For basic inquiries, please click here.

Login
Are you having login problems? Did the Reset My Password page not work for you? If you need additional help signing in to the NAIS website, please click here.

Membership
NAIS always welcomes feedback from its users.  Please any membership inquiries, compliments or complaints click here.

webmaster@nais.org
Are you having difficulties that are not addressed in our Technical Frequently Asked Questions? Did you find a broken link on our site? Send technical inquiries about the web site to webmaster@nais.org.

Publications
If you have questions regarding your publications order, please contact our Publications Department at 1-800-793-6701.

Phone: (202) 973-9700
If you would like to speak to a member of the NAIS staff, please call this number.

Fax: (202) 973-9790
You may fax documents to NAIS at this number. Please indicate to whom you are sending the document with "Attention:"